Legal / Refund & Cancellation Policy
Refund & Cancellation Policy
Refunds for lab tests, medicine orders, and appointment requests.
HealthSurya Healthcare Platform · Last updated: 2026-05-31
1. Lab test bookings
Full refund if cancelled before sample collection. No refund after home or lab sample collection has occurred. Home collection dispatch fees may be non-refundable once the phlebotomist is en route.
2. Medicine orders
Refunds within 2 days of delivery for damaged, wrong, or missing items with photo proof. Opened medicines, temperature-sensitive items, and prescription medicines generally cannot be returned once dispatched unless required by law.
3. Doctor appointments
Appointment requests made through a doctor’s public mini website are between you and the clinic. HealthSurya facilitates the request only. Cancellation and refund rules follow the doctor/clinic’s policy communicated at confirmation.
4. Processing time
Approved refunds to wallet or original payment method are processed within 5–7 working days unless banking delays apply.
5. Disputes
Email support@healthsurya.com with order/booking ID and evidence. We will coordinate with the partner where applicable.
Questions? Contact support@healthsurya.com. This document does not constitute legal advice.